Practice Charter

As an NHS patient of this practice you are entitled to the following:

To be registered with a GP.
To have a clear explanation of any treatment proposed to you.
To be supported by a relative or friend if you want one.
Respect for religious and cultural beliefs.
Courtesy from the staff.
To be seen within 30 minutes of appointment. If for any reason you cannot be seen within this time, an explanation will be provided.
A doctor for emergency care 24 hours a day if you are registered with us and staying within our practice area.
Doctors available to see you in the morning and evening with an appointment.
To expect your medication to be reviewed regularly if you are receiving repeat prescriptions. You may be asked to see the doctor for the review.
Health checks on registering with the practice.
To be referred to a consultant when your GP thinks it is necessary and to be referred for a second opinion if both you and your GP agree that this is desirable.
To have access to your medical records written after 1/11/91 and to know that those working in the NHS will, by law, keep their contents confidential.
To be given detailed information on local health services including maximum waiting times where available.
To have information given to your relatives about the progress of your treatment, with your consent.

Equality Statement

The practice is committed to treat all patients and clients with equal dignity and respect. We will not discriminate on the grounds of age, culture, colour, disability, gender, race, medical condition, religion or sexuality.

Help Us To Help You

Please try to attend the surgery whenever possible. Home visits should only be requested if you are too ill or infirm to attend surgery.
Please ask for a night visit only if it is truly an emergency and not for routine treatment or advice.
Please keep your appointment and give as much notice as possible if you cannot attend.
Please remember that an appointment is for one person only.
Please inform us of any changes to your address or telephone number.
Please treat our reception staff with courtesy.
We like to receive information, comments and suggestions about our services. Please let Eve, our administrator, know of any way we can help you.
We are committed to giving you the best possible service. This will be achieved by working together.

Comments & Complaints

We aim to provide a high quality service. If you have any queries, suggestions or complaints, please contact Eve Hanley, our practice administrator, who will be happy to help you.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom of Information Act

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the classes of information the practice intends to make available.

Data Protection Act

We are required under the Data Protection Act 1998 to inform you that some of the information we hold about you both on the computer and your paper files is part of your personal confidential patient record which, from time to time, may need to be shared with other health professionals involved in your care. All information about you is held securely and all staff are trained in confidentiality issues. If you would like to see your medical records please arrange this with the practice administrator.

Chaperone

All patients are entitled to have a chaperone present for any consultation, examination or procedure. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present ie: a trained member of the practice staff.

Muswell Hill Pharmacy