The Patient Participation Group [PPG] has been formed to help us find out about our patients views regarding the services at Queens Avenue Surgery and identify areas where improvement is needed. We have gathered this information by performing a patient survey recently and received 277 responses in total. Having discussed the practice survey results the group have made their recommendations and agreed an action plan with the practice. The Practice will look into these recommendations and make changes where possible.
The group will continue to meet throughout the year to discuss any changes and outcomes, help us improve our services and share an understanding of issues. The group will be fully briefed about NHS practice policies and delivery of services.
The PPG is a mixed group.It comprises of nine volunteer members between the ages of forty one and seventy six, five females and four males.
The practice has experienced some difficulty recruiting younger members.
Although we have advertised both on the practice website and put up posters in the surgery, there has been no response from patients under thirty five years of age. We will work hard to capture patients from this age group.
Aims of the Patient Participation Group
- Collect patient opinions, in order to help us evaluate our services and identify the needs of our patients
- Improve the quality of patient care
- Discuss new patient services
- Encourage good relations between patients and staff
- Help shape the future of the surgery
The practice welcomes new members to the group and is keen to hear the views of our patients.
Patient Survey Results 2013/14
Patient Survey Results 2013/14 (.pdf)
PPG Report 2013/14 (.pdf)
Survey Analysis (.doc)
PPG Action Plan 2014 (.pdf)
Patient Survey Results 2012/13
Patient Survey Results 2012(.pdf)
Patient Survey Results summary 2012 (.doc)
PPG Action Plan 2013 (.doc)
Practice Nurse Survey Results (.doc)
PPG Action Plan 2012 (.doc)
Minutes Of Meetings
PPG Minutes of Meeting held on 23rd April 2019 (.docx)
PPG Minutes of Meeting held on 17th April 2018 (.pdf)
PPG Minutes of Meeting held on 17th October 2017 (.pdf)
PPG Minutes of Meeting held on 29th November 2016 (.docx)
PPG Minutes of Meeting held on 22nd January 2016 (.docx)
PPG Minutes of Meeting held on 20th March 2015 (.docx)
PPG Minutes of Meeting held on 17th October 2014 (.docx)
PPG Minutes of Meeting held on 16th May 2014 (.docx)
PPG Minutes of Meeting held on 31st January 2014 (.docx)
Annex to Minutes of Meeting held on January 31st 2014 (.docx)
PPG Minutes of Meeting held on 9th August 2013 (.doc)
PPG Minutes of Meeting held on 1st March 2013 (.doc)
PPG Minutes of Meeting held on 28th September 2012 (.doc)
PPG Minutes of Meeting held on 29th February 2012 (.doc)